Way back in 2000, TATA Motors felt the need to introduce a Customer Care programme that catered to the customers’ every need. Slowly, this programme gained popularity and was a hit among the masses. It was then in 2005 that the programme picked up momentum and was then rechristened TATA Genuine Parts (TGP). TATA Genuine Parts in now a spare parts division (SPD) of TATA Motors and caters to spare parts requirements of TATA Motors Commercial Vehicles.
As a high performance organization, we are, by FY 2019
- Among top 3 spare parts CVBU companies
- Achieving sustainable financial performance
- Delivering exciting innovations
TATA Genuine Parts has received numerous awards, establishing our dominance in the spare parts business. These awards speak volumes and display the kind of trust that our clients have in us. Winning all these awards is a source of inspiration for each and everyone associated with the brand, and it only motivates us to outdo ourselves at every pedestal.
TATA Motors Champion
TATA Motors Guru
Experience Store
Annual Distributor Conference
TATA Genuine Parts has dedicated Warehouses that deal with the storage and delivery of spare parts across the length and breadth of the country. These warehouses boast of strong supply chains that catalyse the shipment process. Four strategically located warehouses cover the four cardinal points of the country, present at
| Pune Warehouse | Tata Motors Ltd. C/o Future Supply Chain Solution Ltd., Orange City Logistics Park, Khasara no. 80, 81 & 82, Shivmadka, Gumgaon, Hingna,Nagpur, Maharashtra-441122 |
| Bengaluru Warehouse | Tata Motors Ltd. Regional Warehouse, 32/1 Biritena Agrahara NH 7, Hosur Road, Electronic City P.O BANGALORE - 560100 |
| Palwal (Haryana) Warehouse | Tata Motors Ltd. Spare Parts Division, RHW (N) CVBU, Village Aurungabad, Opp. Delhi Public School, Tehsil Hodal, Dist. Palwal, Haryana - 121 105 |
| Kolkata Warehouse | Tata Motors Ltd. C/o NDR Warehousing Pvt. Ltd., CVBU RWH (EAST), Raghudevpur (East), Panchla, Uluberia, Howrah - 711322 |
Inaugurated earlier this year, the warehouse at Pune made headlines for being the largest warehouse in India.
Spread across 5.7 lakh sq. ft., this TGP Warehouse is considered to be the largest warehouse in the country. The state-of-the-art warehouse receives and dispatches 900 and 3,200 line products respectively, on a daily basis! The aisles in the warehouse are customised for slow and fast moving parts for optimum space utilisation. Various racks are designed to store parts of different volumes and specifications. The packaging tables are ergonomically designed to reduce the effort and time taken to pack each part. The process of product handling is extremely efficient. The products are sorted, unit cartonised to be binned and prepared to be dispatched in the storage area.
This warehouse is responsible for 80% of the International Business and dispatches almost 25% of total sale! Parts from the Pune warehouse are shipped to over 14,000 Retail outlets and 1,900 TASS in India.
TATA Genuine Parts is extremely specific about safety and maintaining a Green Environment, and that is why the Pune warehouse is equipped to maintain a healthy environment and promote the safety of its employees. The warehouse has fire hydrants, CCTV surveillance cameras, sprinklers, special fire doors, early smoke detectors installed that maximise safety. It also has a 5% transparent roof that allows natural light during the day and LED lights that save energy which makes it a Green Warehouse.
A special helpline for TATA Gurus, who can get required technical assistance and support by calling on the number provided.
TGP’s digital catalogue consisting of detailed information of all the products.
Link: http://www.tataecats.com/
